Terms of service

Welcome to Alvora!

We’re so glad to have you here. Before you start exploring and making the most of our services, we’d like to give you a quick overview of our Terms of Service—but don’t worry, we’re keeping it simple and easy to follow. This way, we can ensure everything’s clear for you, and you’ll always know how we operate!

1. Using Alvora

By browsing our website, checking out products, or placing orders, you agree to these terms. If anything doesn’t sit right with you, feel free to reach out to us or refrain from using our services.

2. Orders & Account Management

• Order Confirmation: When you place an order, you’ll get an email with all the details. Please double-check it because once production starts, changes or cancellations aren’t possible.
• Your Account: Creating an account is optional but highly recommended for speedy checkout and order tracking. Just remember to keep your info accurate and secure!
• Accuracy Matters: Incorrect or incomplete details can lead to delays or cancellations—we wouldn’t want that, would we?

3. Products & Pricing

• Our Offerings: We specialize in custom-made, on-demand apparel using high-quality materials.
• Availability & Changes: Product options like sizes or colors may change without notice, and availability varies by location.
• Pricing: All prices are listed in CAD and might change over time. Don’t forget, shipping costs and taxes are calculated at checkout.
• Your Content: Uploading personal designs? You’re confirming that you have the legal rights to use them.

4. Shipping & Delivery

• Production Time: On-demand items are fulfilled in 3–11 business days by our trusted partners. 
• Shipping Time: Delivery depends on your location and shipping choice, but you’ll get tracking info once it’s shipped.
• Shipping Issues: While we’re not responsible for shipping delays or lost packages, we’re here to help! Contact us within 30 days if something goes awry.

5. Returns & Refunds

• Made to Order: Since our products are custom-printed, we don’t offer returns for changes in size, color, or preferences.
• Damaged Items: If your item arrives damaged or defective, reach out with a photo within 30 days, and we’ll replace or refund it.
• Exchanges: We don’t do direct exchanges, but you’re welcome to reorder.

6. Privacy First

We care about your privacy. Your personal information is only used to fulfill your orders and provide support. For the detailed scoop, check out our Privacy Policy.

7. Respecting Intellectual Property

All content on our website is owned by Alvora or our content partners. Please don’t copy or use our assets without permission.

8. Our Limits of Responsibility

While we do our best to ensure smooth service, we’re not liable for:

• Delays in shipping or production.
• Incorrect sizing due to user error.
• Copyright issues caused by user-submitted designs.

9. Changes to Our Terms

We may update these terms occasionally. The latest version will always be available on this page and becomes effective as soon as it’s posted.

10. Resolving Disputes

If you run into an issue, we’ll do our best to resolve it informally. If needed, legal disputes will follow Canadian laws and take place in Canadian courts.

11. Governing Law

All services and terms are governed by Canadian laws.

12. Got Questions? Reach Out!

We’re here to help. Any questions about these terms? Drop us a message or give us a call:

📧 Email us at support@alvora.com 

That’s it! Pretty simple, right? Thanks for being part of the Alvora family—we can’t wait to create something amazing together.